FAQs

We may collect personal information such as your name, email address, phone number, billing and shipping address, payment details, order history, and technical information like IP address and browser type.

We use your information to process orders, provide customer support, improve our website and services, and communicate with you regarding purchases, updates, or promotions.

Payments are processed securely through trusted third-party payment providers. We do not store or have direct access to your full payment details.

No. We do not sell or rent your personal information. We only share necessary information with trusted service providers such as payment processors and shipping carriers to operate our business.

Yes. You may request access to, updates to, or deletion of your personal information by contacting our support team.

We accept returns within 14 days of delivery. Items must be unused, unworn, in original condition, and include all original tags. Final sale and clearance items are not eligible for return.

If the return is due to our error (such as a defective, damaged, or incorrect item), the return shipping label will be provided at no cost.
For all other return reasons, customers are responsible for return shipping fees.

To start a return, please contact us at support@pinestreetvintageboutique.com with your order number, the item(s) you wish to return, and the reason for return. We will provide instructions once your request is approved.

Returns must be shipped back by mail. Once approved, you will receive a return label that can be downloaded and printed.

No, we do not charge any restocking fees for approved returns.

Approved refunds will be issued to your original payment method. Please allow up to 5 business days for the refund to appear, depending on your bank.

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

We currently ship within the United States only. International shipping is not available at this time.

Orders are typically processed within 1–2 business days, Monday through Friday, excluding weekends and public holidays.

We offer standard shipping at a flat rate of $7.99 for U.S. orders.

Standard shipping transit time is usually 2–3 business days after processing. Estimated total delivery time is approximately 3–5 business days.

Orders placed after 5:00 PM (EST) will begin processing on the next business day.

Once your order ships, you will receive a confirmation email containing your tracking number and delivery updates.

Yes. Orders may be changed or canceled within 6 hours of placement. Please contact us as soon as possible if you need assistance.